What We Do at The Center For Applied Management Practices
The eLogic Model® Manager is a comprehensive intake, assessment and client management system patterned after the essential features of the traditional logic model which was developed for use in organizational planning and program evaluation.
It was then transformed for use as a direct services and case management cloud based software application by The Center for Applied Management Practices, Inc. In 2008, a trademark was granted by the United States Patent and Trademark Office giving The Center for Applied Management Practices, Inc., (CAMP) exclusive rights to use the term, eLogic Model®.
The eLogic Model® Manager accounts for need, services, and outcomes, the fundamental components of agency accountability, transparency and management that supports data collection and analysis and transforms text to data. It serves not only to describe a program of human service delivery, it also uniquely drives the database for supporting client/case
management and the program evaluation needs of the agency. It compiles reports on client demographics, needs presented, services/interventions administered and outcomes attained, also referred to as achieving a satisfactory level of well being. It is a tool that provides the "evidence" in evidence based practices.
Through effective use of visual presentation, a simplified information gathering process and user driven reporting tools, the eLogic Model® Manager provides a better approach to service delivery and documentation. Available management reports can support an agency to establish performance benchmarks at both the client and organizational level.
The Center for Applied Management Practices (CAMP) has worked with nonprofit organizations and all levels of government including federal, state, county and local municipalities.
As consultants, CAMP has developed:
- Agency wide service delivery systems
- Organized planning, evaluation and research practices
- Conducted evaluation studies and data analysis projects
- Established agency wide accountability policies and procedures
- Return-on-investment scenarios and calculations for human services
As project director and principal investigator, Frederick Richmond, the President of CAMP led various teams in major research and evaluation projects some of which addressed issues including employment-welfare to work, managed healthcare, child and family issues and social well-being. These projects were supported by grants from:
- Annie E. Casey Foundation
- Pew Charitable Trusts
- U.S. Department of Health and Human Services, Health Services Administration
- U.S. Department of Health and Human Services, Office of Family Assistance
- William Penn Foundation
CAMP is both a developer of training curriculums as well as provides training to public and private health and human services agencies.
In 1998 CAMP together with the Community Action Association of Pennsylvania developed and launched the National ROMA Peer-to-Peer Training Program based on original theory and curriculum developed by Frederick Richmond, known initially as "Managing for Results and Measuring Success: Outcome-Based Management for Human Services (1994-1996)." With full funding from the US Department of Health and Human Services-Office of Community Services in 2001, the program moved from a regional to a national certification program having trained and certified over 500 human service professionals as trainers and master trainers in all 50 states, Puerto Rico and Washington DC.
CAMP offers a complete catalog of training courses of importance to the human services community. Courses and training programs range from two hour seminars to multi-day presentations and cover and variety of topics.
Three training programs are available from: The Accountable Case Manager Series: Principles and Practices for Effective Case Management
- Overcoming the Economics of Insufficiency: Maximizing Your Effectiveness as a Direct Service Provider
- The Helping Interview
- Principles and Practices for Effective Case Management
The Accountable Case Manager Series courses are accredited by Temple University for Continuing Education Credits available to licensed social workers, therapists and counselors.
CAMP also offers the following trainings for agency staff, supervisors, managers and boards include:
- Introduction to Results-Oriented Management and Accountability (ROMA)
- Developing Program Outputs and Outcome Establishing Realistic Performance Measures
- Social Return-On-Investment (SROI)
- Evaluation 101
- Basic Data Collection and Analysis
- How to Work with Technology
- Building and Applying Logic Models in Your Agency
- Mapping Service Delivery Flow and the Flow of Information
- Constructing a Community Needs Assessment Using a Key Informant Survey Approach
- Focus on Results-A Performance Based Approach to Managing and Delivering Human Services.
- Creating Outcome Scales and Outcome Matrices
A complete catalog is available upon request. Many of the courses are also available from the Financial Health Institute located in Denver, Colorado.
CAMP developed two nationally recognized curriculums that are models for service delivery and management that can be found in many nonprofit and public human services across the US. These curriculums are also the core of two national training programs, the National ROMA Peer-to-Peer Training Program and The Accountable Case Manager. CAMP also developed the ©Carter-Richmond Methodology that provides a fundamental approach to the organization, collection, analysis and evaluation of data.
- Mission and Assessment
- Developing Results Oriented Plans
- Identifying Strategies
- Implementing the Plan
- Evaluating Performance Using Outcomes and Observing the Achievement of Results
- Using Outcome Scales and Matrices
- Managing Performance with the Logic Model
- Overview of Case Management
- Case Management: Principles, Practices and Definitions
- Organizational Readiness
- Who is Our Customer/Client?
- Poverty, Income, Insufficiency and Living Wage
- Direct Service and Case Management Clients
- Intake and Eligibility
- Assessment and Assessing Well-Being
- Introduction to Assessment Scales
- Implementation of a Service Delivery System
- Introduction to a Prevention and Stability Model
- Case Management Planning
- Case Scenario and Practice Assessment and Managing a Case
- Closing the Case
- The Helping Interview
This methodology links the important characteristics of service delivery:
Client demographics » services » cost » outcomes » value of the outcome » return-on-investment
- How many clients are you serving? When does a client become a client? Duplicated or unduplicated count.
- Who are they? Basic demographics such as age, gender, income, employment, education, disability level, race, and ethnicity.
- What services do you give them? There can be multiple services within a single program or process. Establish the number of services delivered (Sometimes the number of clients is used in lieu of a number of services.)
- What does it cost? Identify hidden administrative costs, personnel costs and benefits, and client income transfers. Derive the total cost of providing the services.
- What does it cost per service delivered? Divide the total cost by either the number of services delivered or the number of clients served, as appropriate.
- What happens to the clients as a result of the service? There can be multiple outcomes for each service delivered. Establish a number of successful outcomes.
- What does it cost per outcome? Divide the total cost by the total number of positive outcomes.
- What is the value of a successful outcome*? Establish the financial value of each individual success.
What is the return on investment*?
The return-on-investment should be thought of as the value of the outcome compared to the
cost of the outcome; a comparison of Question Eight with Question Seven:
ROI = Value of Outcome (Question 8) Cost of Outcome (Question 7)
CAMP is a publisher with two books in circulation and is authorized by the Library of Congress to issue ISBN numbers for future publications. CAMP is also an authorized reseller from John Wiley & Sons and can order and discount publications from its catalog.
Introduction to Results-Oriented Management and Accountability (ROMA)
Authored by Frederick Richmond, Authored by Barbara Mooney
ISBN-13: 978-0978724931 | ISBN-10: 0978724933
The Accountable Case Manager, Second Edition
Authored by Frederick Richmond, Authored by Manuel Valentin
ISBN-13: 978-0978724948 | ISBN-10: 0978724941
The Five Most Important Questions You Will Ever Ask About Your Organization
Authored by Peter F. Drucker, Frances Hesselbein
Leadership Institute (Editor) | ISBN: 978-1-118-04540-4